Here are the answers to some of our most commonly asked questions. If the question you’re looking for isn’t here please contact us and we’ll do our best to answer it as soon as possible.
How do I book?
You can book via the website or by calling us on 01409 678018.
Check in and check out
You are welcome to check into your accommodation from 4pm. We ask that all guests check out by 10am.
How much do you charge for dogs?
Well behaved pets are welcome at all of our accommodation and they stay for free! All of our pet friendly accommodation is clearly marked on the website.
What if I arrive late?
If you are going to be late for checking in, Firstly ring us to let us know. There is always someone on site and we will wait and show guests in.
What are the opening times for the bar and restaurant?
The Apple & Grape Bar and Restaurant is open from Sunday to Thursday 10am-10pm. The bar will stay open until 11pm on Friday and Saturday nights.
Is parking available?
Parking is available and free of charge.
Do you accept supermarket deliveries?
Please feel free to book an online supermarket delivery direct to your front door, but please do make sure you are here already checked in when any delivery arrives – we cannot accept and store deliveries for guests, as you will appreciate.
How is my accommodation prepared?
All rooms are cleaned to a high standard with appropriate chemicals.
Can I upgrade my accommodation?
Yes, subject to availability, please contact us in advance of your visit. Just give us a call on 01409 678018.
Is Wi-Fi available?
We have Wi-Fi in all accommodation.
What is the smoking policy?
No smoking in accommodation units or facilities. Designated smoking areas are available across the park.
How do I book activities
Fishing is available to holiday guests only at the following cost.
1/2 day – £7
Full day – £10
Entire stay – £35
We offer free bike hire to all holiday guests. To book, please call us on 01409 678018.
Do you allow BBQ's?
No disposables BBQ allowed. Portable BBQ are aloud but must be placed on either decking, concrete surface/hardcore area safety in mind.
What extras can I add to my booking?
You can add activities, treats and handy items to your booking including fishing passes, children’s equipment, dog beds and breakfast hampers from two to six people (price according).
